Known Issues in this Version

Configuring Outlook as the Editor for Email Messages Hides KnowledgeTree Outlook

Integration buttons in the Inspector Window

When using Microsoft Office or Microsoft XP to read rich text emails, the KnowledgeTree Save

Email button and the KnowledgeTree Attach Files button are not displayed on the email inspector window. To resolve this issue, change the editor for email messages; or, save emails and attachments from the Outlook Explorer window.

To change the editor for email messages in Microsoft Outlook, click Tools - Options to open the Options dialog box. Then, click the Mail Format tab to open the Mail Format tabbed page, where you deselect Use Microsoft [Office 2003 / XP] to read Rich Text e-mail messages.