Getting Help

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Welcome to KnowledgeTree > Getting Help

Getting Help for KnowledgeTree Commercial Edition

KnowledgeTree provides professional support services to commercial customers. Our support service includes priority assistance from the KnowledgeTree support staff and engineers, with guaranteed response times.

Find out more about KnowledgeTree's Commercial Support services at the KnowledgeTree website, or contact us for help with choosing the best support package for your needs.

KnowledgeTree Customers

Your KnowledgeTree license is sent to you in an email that includes instructions for logging support requests. Find out more about logging support requests.

See also Getting Support on the KnowledgeTree Wiki.

Getting Help for KnowledgeTree Community Edition

Community support is available at the KnowledgeTree Community Forums, where you can post questions and get answers from KnowledgeTree developers and the KnowledgeTree community.

KnowledgeTree Documentation

The following documentation is available at http://www.knowledgetree.com/resources:

(view online or download PDF files)

•	KnowledgeTree Administrator Manual

•	KnowledgeTree Installation and Upgrade Guide

•	KnowledgeTree User Manual

•	KnowledgeTreeLive User Guide

•	KnowledgeTree Client Tools User Guide (Hot Folders, Drop Box, Office 2007 Integration)

•	A Guide to the Integration Interfaces into KnowledgeTree

•	A Guide to the Document Import Interfaces into KnowledgeTree

Don't see what you're looking for?

Try the following:

•	Review the Release Notes for your version

•	Post your questions (and answers) at the KnowledgeTree Community Forum

•	Request new features, or tell us about an error. How do I use KnowledgeTree's Issue Management System?

•	Find more resources on the KnowledgeTree Community Wiki and at http://www.knowledgetree.com/community.

© 2008, 2009 KnowledgeTree Inc. - Document Management Software
This work is licensed under a Creative Commons Attribution 3.0 License.