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This chapter provides instruction and information around the various upgrade scenarios for KnowledgeTree on-premise.
Note: This chapter is not relevant for KnowledgeTreeLive, the hosted, on-demand (SaaS) version of KnowledgeTree Commercial on-premise. KnowledgeTreeLive requires no installation, upgrades, storage, firewalls, server infrastructure, or server configuration.
KnowledgeTree provides click through Upgrade Installers for KnowledgeTree Commercial editions (on-premise) and KnowledgeTree Community edition, on Windows and on Linux.
Upgrade Notes
| • | The KnowledgeTree Upgrade Installers automatically upgrade your database during installation. If the Database Upgrade Wizard fails to launch the database upgrade page, you must load the page manually to run the upgrade script. If you do not run upgrade.php script to apply the necessary database upgrades, you will not be able to log in to KnowledgeTree. |
| • | The KnowledgeTree Stack Installers install Apache and MySQL - select alternative ports if you are installing on Servers that have Apache and MySQL. |
| • | Incorrect Permissions settings may cause upgrades to fail - e.g. unwritable log directories. Ensure that permissions are set correctly before starting an upgrade to prevent a non-repairable upgrade state. This condition applies primarily to the <KT directory>\var directory. The user running Apache must have read/write access to this directory. |
In this chapter:
See Also:
Backing up and Restoring
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