Uninstalling on Windows

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Uninstalling KnowledgeTree > Uninstalling on Windows

This procedure uninstalls KnowledgeTree in a Windows environment.

Note: This chapter is not relevant for KnowledgeTreeLive, the hosted, on-demand (SaaS) version of KnowledgeTree Commercial on-premise. KnowledgeTreeLive requires no installation, upgrades, storage, firewalls, server infrastructure, or server configuration. For more information on migrating between KnowledgeTreeLive and KnowledgeTree on-premise, see the online KnowledgeTreeLive Quick Start Guide (download the PDF), or contact KnowledgeTree Sales.

*Important - Windows Users*

•	You must restart your computer after uninstalling KnowledgeTree. If you have installed KnowledgeTree as a service, disable Apache and MySQL services, using the links in the Start Menu, BEFORE uninstalling KnowledgeTree.

Warning!

Uninstalling removes all KnowledgeTree program files. Your documents and your database remain on the file system until you delete the ktdms directory. Deleting the ktdms directory removes your documents and your directory (database); you will lose the information in these folders and files, including metadata. To retain this information, you will need to backup and restore.

Perform the following steps:

1.	Click Start - Programs - KnowledgeTree Document Management System - Uninstall KnowledgeTree Document Management System.

2.	All your KnowledgeTree program files are removed. Your documents and database remain on the file system until you delete the ktdms directory (located by default at c:\Program Files\ktdms)

Note: Uninstalling shuts down the Apache server and the MySQL server.

To uninstall KnowledgeTree manually, on Windows, do the following:

1.	Open Control Panel - Administrative Tools - Services.

2.	Stop the following services; then, delete these services:

•	KTOpenOffice

•

KTLucene

•

KTApache

•

KTMySQL

3.	Delete the KnowledgeTree directory - by default, this is at c:\program files\ktdms

4.	Delete the Start menu entry.

Note: After performing the steps above, KnowledgeTree will still be listed as an entry in

Add/Remove Programs, but any new version of KnowledgeTree that you install

will be listed as a separate entry.

© 2008, 2009 KnowledgeTree Inc. - Document Management Software
This work is licensed under a Creative Commons Attribution 3.0 License.