Viewing Support and System Information | Document Management Software

This procedure displays support and system information that allows you to troubleshoot your system, and provides a link to the KnowledgeTree Issue Tracker where you can report bugs, view known issues, and find out whether a fix has been found for the issue you are experiencing.

Note: This option is not relevant for KnowledgeTreeLive - the hosted, SaaS version of KnowledgeTree Commercial on-premise. View details on the KnowledgeTree Wiki.

1.	Use your administrator credentials to log in to KnowledgeTree's web interface; then, open Administration - Miscellaneous - Support and System information.

•	follow the link to the KnowledgeTree Issue Tracker - report bugs, view known issues, or find out whether a fix has already been found for your issue.

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download php information - click this link to run a php_info command. The output of this command displays in a scrollable window on the page. You may need to send this information to KnowledgeTree support staff for further assistance with an issue. The zipped file contains: PHP information; log files for KnowledgeTree, Apache, and Mysql; system settings; version files; database schema (database structure only); database counters report; database storage engine report; system information (disk usage, process list, if easily detectable); MD5 Checksum of files (used to ensure files have not been tampered with)

Note: If you are concerned that distributing the php information represents a security risk for your organization, we recommend that you sanitize the output before copying and sending it. Alternatively, please enquire about sending the information directly to the developer dealing with your issue.