Troubleshooting
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Configuring KnowledgeTree > Troubleshooting

Some KnowledgeTree functionality does not work when using Internet Explorer 6 on Windows2003

It has been found that Windows 2003 forces Internet Explorer to stop any scripting running in the background, whereas KnowledgeTree requires scripting to work properly on some pages. To resolve scripting related issues - such as apparent failures on document upload (when the document is found to have been added), and an inability to 'show all' users - Internet Explorer 6 users who are running KnowledgeTree on Windows 2003 are advised to change their IE6 security settings to enable active scripting, and to set security level to 'medium'.

 

To change IE security settings:

1.Open Internet Explorer.
2.Click Tools to open Internet Options.
3.Open the Security tab; then, click Custom level ... to open Security Settings.
4.In the Reset custom settings drop down, select Medium.
5.Click Reset; then, click OK.

 

 

Full text Search does not work

1.Enable the Indexing plugin
2.Ensure that you have the appropriate programs installed
3.Ensure that config.ini section 'indexer' contains the correct paths to the files (especially on Windows)

 

 

KnowledgeTree toolbar does not display in Outlook

The KnowledgeTree Outlook plugin is disabled by default if an error occurs when Microsoft Outlook shuts down.

1.In Microsoft Outlook, click Help - About Microsoft Office Outlook.
2.In the dialog box, select the Disabled Items button.

 

 

Cannot access Root folder content

This error occurs when the root folder is renamed without updating the rootfolder setting in the KnowledgeTree config.ini file. Although it is no longer possible to change the name of the Root folder in KnowledgeTree, this error may still occur where your server is upgraded from a past installation in which the Root folder name was changed.

 

To verify the Setting correct Root folder name in config.ini ...

1.Open the KnowledgeTree config.ini file, located in the KnowledgeTree folder.
2.Locate the following setting in the [BaobabSettings] section in the config.ini file.

rootfolder = Root Folder
3.Compare this value with the root folder name specified in KnowledgeTree - any difference may introduce errors in your system. Ensure the value in the config file at this setting is exactly the same as the root folder name in the code.
4.Save your changes; then, close the file.

 

 

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