Getting Help for KnowledgeTree | Document Management Software

KnowledgeTree provides professional support services to commercial customers (on-premise, and the SaaS version, KnowledgeTreeLive). Our support service includes priority assistance from KnowledgeTree support staff and engineers, with guaranteed response times.

Find out more about KnowledgeTree Commercial support options at the KnowledgeTree website, or contact us for help with choosing the best support package for your needs.

Logging Support Requests

KnowledgeTree Commercial support tickets (for KnowledgeTree on-premise, or KnowledgeTreeLive) may be logged through KnowledgeTree's online Issue Tracking system, or via email.

KnowledgeTree Commercial on-premise customers receive instructions for logging support requests with their KnowledgeTree Commercial on-premise license.

When signing up for the KnowledgeTreeLive service, customers are provided with an account username and password for logging support requests through the online Issue Tracking system.

Find out more about logging support requests.

See also: 'Getting Support' on the KnowledgeTree Wiki.

Community support is available at the KnowledgeTree Community Forums, where you can post questions and get answers from our KnowledgeTree developers, and the KnowledgeTree community.

The following documentation is available from http://www.knowledgetree.com/resources:

(View Online or Download PDF files)

•	KnowledgeTree Installation and Upgrade Guide

•	KnowledgeTreeLive Quick Start Guide

•	KnowledgeTree User Manual

•	KnowledgeTree Client Tools User Guide

•	KnowledgeTree API Documentation

•	A Guide to the Integration Interfaces into KnowledgeTree

•	A Guide to the Document Import Interfaces into KnowledgeTree

•	Review the Release Notes for your version.

•	Post your questions (and answers) at the KnowledgeTree Community Forum

•	Request new features, or tell us about an error. How do I use KnowledgeTree's Issue Management System?

•	Contact KnowledgeTree Sales - by phone, fax, or email