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Using KnowledgeTreeLive > KnowledgeTreeLive Issue Tracker > Viewing Support Tickets
This procedure displays issues logged by the administrative user of the KnowledgeTreeLive account, through the KnowledgeTreeLive Issue Tracker.
Perform the following steps:
| 1. | Use your administrator credentials to log in to your KnowledgeTreeLive account. |
| 2. | Locate the My Issues dashlet on the KnowledgeTreeLive Dashboard. |
| • | view the last five support tickets logged? View the last five issues logged in the Open Issues field of the My Issues dashlet. The display includes a ticket number for each issue. |
| • | view all open support tickets? Click View all Issues in the My Issues dashlet to display a list of all your open issues. |
| 4. | Do you want to view details of a specific logged issue? |
| 5. | Click on the relevant ticket number to open the View Issue page for the selected ticket. This page contains the following details for the currently selected support ticket: |
| • | type (the type of ticket, e.g. Support) |
| • | status (e.g. Open, Resolved) |
| • | priority (the assigned priority of the ticket) |
| • | links to comment on, or close the currently selected issue |
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