Upgrading to a KnowledgetreeLive Subscription

Upgrading a KnowledgeTreeLive Account > Upgrading to a KnowledgetreeLive Subscription

This procedure upgrades your KnowledgeTreeLive trial account to a KnowledgeTreeLive subscription service that you have purchased, and allows you to purchase additional tokens at the same time, if required.

Pre-requisites:

•	You need to have signed up online for the KnowledgeTreeLive Trial Account.

Perform the following steps:

1.	Log in to your KnowledgeTreeLive trial account.

2.	On the KnowledgeTreeLive Dashboard, in the My account usage dashlet, click Upgrade account to open the Account Management page.

Note: The link text on the dashlet is appropriate to the account type - i.e. if this is a trial

account, link text is 'Upgrade account'; if this is a subscription account, the link text is

'Buy user tokens'.

3.	On the Account Management page, click on the Upgrade Account icon to open the Account Upgrade page.

Note: The Upgrade Account / Purchase Tokens icon and text combination on this page

displays appropriate to the account type. If this is a trial account, the link text and icon

displays as 'Upgrade Account'; if this is an existing subscription account, the text and icon

displays as 'Purchase Tokens'.

4.	On the Account Upgrade page, do the following:

4.1.	In the Purchase [ ] additional user tokens @ ... field, define the number of additional user tokens required on your upgraded account, if required.

Note: By default, a KnowledgeTreeLive account (Trial or Subscription) includes a

minimum number of users - see the KnowledgeTreeLive product page on the

KnowledgeTree website for the latest information on minimum user numbers.

4.2.	Note the calculated cost of your purchase.

4.3.	Click the Purchase button.

5.	View the transaction summary, which provides the details of your transaction:

•	number of user tokens purchased (minimum)

•	current monthly subscription cost

•	added monthly cost of additional user tokens purchased, if applicable

•	total cost (monthly subscription)

6.	Do you want to ...

•	add or remove user tokens? Click Cancel to return to the Account Upgrade page. Go back to step 4 to define new information.

•	proceed with your transaction? Click Confirm.

7.	On the Payment screen, log in using your Amazon payment credentials to authorize this monthly subscription purchase.

Note: The purchase token is a recurring token - your credit card will be billed with the

specified amount on a monthly basis.

8.	If your payment token is successfully authorized, your KnowledgeTreeLive account type is updated. You can view the updated account type on the Account Management page within KnowledgeTreeLive.

Note: You will receive immediate notification via a payment failure screen if your payment

authorization fails, and your KnowledgeTreeLive account status/type will remain unchanged.

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