Updating / Closing Support Tickets

This procedure updates or closes an existing support ticket through the KnowledgeTreeLive Issue Tracker, from within the KnowledgeTreeLive interface.

Perform the following steps:

1.	Use your administrator credentials to log in to your KnowledgeTreeLive account.

2.	Locate the relevant support ticket; then, open its View Issue page.

3.	Do you want to ...

•	comment on this issue? Click Comment on this issue in the Operations section on the left of the page. Add the comment; then, click Add.

•	close this issue? Click Close this issue in the Operations section on the left of the page. Add a final comment (optional); then, click Close.

Note: Closed issues are removed from the ticketing system, and will no longer be

accessible.