Logging Support Tickets
Documentation Home  Print this Topic Previous pageContents  Next page

Using KnowledgeTreeLive > KnowledgeTreeLive Issue Tracker > Logging Support Tickets

This procedure logs a new support ticket through the KnowledgeTreeLive Issue Tracker, from within the KnowledgeTreeLive interface.

 

Perform the following steps:

1.Use your administrator credentials to log in to your KnowledgeTreeLive account.

 

2.Locate the My Issues dashlet on the KnowledgeTreeLive Dashboard; then, click Create a new issue to open the Create Issue page.

 

3.Define a brief, descriptive summary of the issue in the Summary field.

 

4.Add explanatory text, or a comment on this issue in the Comment field; then, click Submit.

 

5.Your new issue is assigned a ticket number, and is displayed in your Open Issues list, and in the My Issues dashlet on the KnowledgeTreeLive Dashboard.

Note: The support ticket is sent to a KnowledgeTreeLive support engineer for processing. You can monitor progress on the ticket from within

the KnowledgeTreeLive interface.

 

 

 

© 2005-2008 KnowledgeTree Inc.
Creative Commons License
This work is licensed under a
Creative Commons Attribution 3.0 License.