Getting Help

Welcome to KnowledgeTreeLive > Getting Help

Getting help for KnowledgeTreeLive is easy – just create a support ticket through the online Issue Tracker, which is available from the KnowledgeTreeLive Dashboard.

Note: See (in this Guide) Working with the KnowledgeTreeLive Issue Tracker

Note: Only the KnowledgeTreeLive account administrator has access to the online Issue Tracker through the KnowledgeTreeLive interface. The user community reports queries regarding their usage of the KnowledgeTreeLive system to the account administrator – contact details for the account administrator is displayed on the KnowledgeTreeLive dashboard.

All KnowledgeTreeLive issues must be logged through the online KnowledgeTreeLive Issue Tracker. Support tickets are created, logged, and monitored, from within KnowledgeTreeLive application, through the My Issues dashlet on the KnowledgeTreeLive Dashboard. The ticketing system automatically sends an email to notify you of the status of your support tickets, and KnowledgeTree support engineers handle your support requests.

What happens if I can't log my issue through the online KnowledgeTreeLive Issue Tracker?

If you experience difficulty logging a support request through the online KnowledgeTreeLive Issue Tracker, you can send your support request via email to live-support@knowledgetree.com.

Please note that you should only report KnowledgeTreeLive Issues through this channel if you are unable to log a support request through the online KnowledgeTreeLive Issue Tracker.

When logging support requests, please include the following details for verification:

KnowledgeTree Documentation

For detailed information about managing and working with KnowledgeTree Document Management System, please see following documentation:

Note: View the documentation online or download the PDFs at the KnowledgeTree website:  http://www.knowledgetree.com/documentation.

If you do not find what you're looking for, contact KnowledgeTree Sales via the online contact form, or alternatively: